FRONT DESK TALENT
Do you have the qualities needed to be a Front Desk Representative?
A Hotel Front Desk Agent is a professional tasked with welcoming guests in a prompt and polite manner. Acting as the initial point of contact for many, this role involves managing guest check-ins and check-outs, providing room keys, addressing inquiries, and handling payments for hotel amenities.
List of responsibilities fulfilled by Front Desk Agents.
- Carry out check-in and check-out procedures
- Handle reservations made online and via phone
- Educate customers about payment options and validate their credit card details
- Record guest information, including contact details and stay dates
- Greet guests upon arrival and allocate rooms
- Provide details about our hotel, room availability, prices, and services
- Address customer concerns promptly and professionally
- Coordinate with housekeeping to ensure rooms are clean, organized, and equipped to meet guests' requirements
- Confirm bookings for groups and organize special services for VIP guests and event participants, such as wedding attendees
- Offer additional services and amenities when appropriate
- Maintain accurate records of reservations and payments
Salary and Shifts
The average hourly wage for a Hotel Front Desk Agent in the United States is usually between $12 and $18. At the Hotel Front Desk, there are usually three main shifts. The morning shift typically spans from around 6 am to 2 pm or 7 am to 3 pm. Following that, the afternoon shift covers the period from 2 pm to 10 pm or 3 pm to 11 pm. Lastly, the overnight or night audit shift extends from 10 pm to 6 am or 11 pm to 7 am. The specific timing can vary depending on the hotel.
What qualities and skills do employers look for?
Customer Service
Interpersonal Skills
Computer Literacy
Front desk staff must possess exceptional customer service abilities to uphold customer or client satisfaction. Customer service involves employees interacting with customers in a positive and empathetic manner to assist them in resolving their inquiries or issues.
Computer Literacy
Interpersonal Skills
Computer Literacy
Front desk professionals need to be skilled in using tools to carry out their duties effectively. This includes becoming proficient in operating specific computer systems or software applications. Typically, front desk professionals utilize computer software to enter schedule information into a digital spreadsheet.
Phone Etiquette
Interpersonal Skills
Interpersonal Skills
Front Desk needs to efficiently communicate on the phone, such as welcoming the caller, introducing oneself, maintaining a positive tone, and concluding the conversation. Front desk personnel invest a significant portion of their time managing phone calls and aiding callers in connecting with the appropriate department or staff member.
Interpersonal Skills
Interpersonal Skills
Interpersonal Skills
Front desk professionals interact with a variety of individuals daily and need to adjust their communication style to engage effectively. Employers value strong interpersonal skills to ensure that candidates can connect with individuals from diverse backgrounds, portraying the hotel in a positive light.
Flexibility
Detail-Oriented Focus
Detail-Oriented Focus
Front desk professionals need to possess flexible skills to adapt to new requirements, hotel schedules, protocols, and staff instructions. Employers highly appreciate flexibility as it demonstrates the capacity to quickly adjust to shifts in the work environment.
Detail-Oriented Focus
Detail-Oriented Focus
Detail-Oriented Focus
Front desk professionals are responsible for handling phone messages, ensuring accurate contact information, and meticulously managing digital schedules to ensure correct dates and times.
Active Listening
Detail-Oriented Focus
Active Listening
Engaging in active listening entails utilizing both non-verbal cues and verbal signals to demonstrate attentiveness. This skill is essential in customer service and when receiving instructions, particularly for front desk personnel to ensure speakers feel valued and understood.
Problem-Solving
Detail-Oriented Focus
Active Listening
In your role as a front desk professional, it is crucial to recognize issues and apply problem-solving abilities to offer solutions. This skill is vital for maintaining smooth business operations and achieve guest satisfaction.
Join Top hOTELS with AOS SERVICES INC
Qualifications
- Previous work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role
- Familiarity with hotel reservations software is a plus
- Strong customer service skills
- Outstanding communication and organizational abilities
- High School Diploma
- A Degree in hotel management is a plus
Why Choose AOS SERVICES INC?
With more than a decade of experience in the hospitality sector, our team specializes in placing staff in different hotels. If you're not satisfied with your current placement, we provide alternative options without requiring you to search for a new job. Allow us to assist you in discovering your next career opportunity.